A significant amount of ATI users have taken to the AMD user to user forums to complain about grey screens, crashes and colored-striped hangups.
大量的ATI 顯卡使用者在AMD用戶論壇抱怨有灰屏，當機和色彩條紋錯誤的情形。
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(There's actually countless forums out there with threads like this – including at least 4 threads in our own forums. I'm concentrating on the AMD forums because these guys, between them, have collected nearly 40 pages of possible causes involving everything from Windows, to mobos, to RAM.)
（實際上，有無數的論壇都有這樣的討論串 – 至少我們的論壇裡就有4個。我會專注於 AMD的論壇是因為這些使用者收集了近40頁一切可能造成問題的原因，從 OS， 主機板，到記憶體。）
So far it's unclear as to what is causing the problem. Users report that grey, brown or colored stripes/screen appear while playing games, watching movies and in some cases, while idle. The problems seems to be confined to the HD 5xxx series, although there are a couple of mentions of 4xxx cards.
到目前為止，還不清楚是什麼原因造成問題。使用者說在玩遊戲、看電影、電腦閒置或其他狀況下時會有灰色、棕色或彩色條紋或畫面出現。這些問題似乎只存在於HD 5xxx系列，但也有少數人有提到4xxx卡。
There are 3 big categories of problems:
#1 is people experiencing 2d crashes: to these people, a good fix that seems to be working very well for most is to set your idle clocks higher (most suggest 400MHz for core and 900MHz for memory, but any value between that and 725/1000 should, in theory, be fine.
＃1 在2D下當機：針對這問題已有一個良好的解決方法，大部分情況下只要將閒置時脈調高（一般是建議核心時脈為400MHz，記憶體時脈為900MHz，但理論上設定值介於725~1000之間應該也是沒問題。）
#2 is people experiencing 3d crashes: to these, it's a little bit more complicated. A lot of people had success by setting the voltage higher, or downclocking the core and memory for more stability. It certainly is a more complicated problem than the 2d crashes.
＃2 在3D下當機：這問題稍微比較棘手。許多人採取增加電壓，或降低核心和記憶體時脈來增加穩定性。這問題肯定比前一個問題來的複雜。
#3 is people (like me...) getting both. In this case, as far as I know, the only thing you can do is severely downclocking your core and memory in order to get more stability, but still... there are crashes (less often though...)
＃3 不論在2D或3D下都會當機 (跟我遇到的情況一樣)。據我所知這問題唯一能做的就是大幅降低核心和記憶體時脈來增加穩定性，但仍會當機（只可以降低當機的頻率 ...）
Several have complained to ATI and received word back from the company that the problem is a result of a Windows 7 update. Pasted below is the response (*from AMD) one user received after filing a complaint about his HD 5870:
多位曾向ATI 反映問題的使用者，收到官方的回答說問題是出在於Windows 7的更新。下面的回應（*來自 AMD）是一位使用者針對他的HD 5870客訴後收到AMD的回覆：
"Thank you for your feedback. We are aware of this issue, and it has to do with Windows 7 update. We are working on a solution for this problem.
“謝謝您的寶貴意見。我們已注意到這個問題，它與 Windows 7更新有關。我們正在努力解決此問題。
In the mean time we recommend you do a clean install of the Graphic card driver by removing all ATI and or other Graphic card software from Windows Control Panel> Program and Features in safe mode. From feedback on our forums some people have successfully solved the issue by doing this.
在此同時，我們建議您在安全模式下，從 Windows控制台>程式和功能裡刪除所有ATI 和其他顯卡的軟體並重新安裝顯示卡驅動。我們的論壇裡有些人照這方法做後已成功解決了問題。
In order to update this service request, please respond, leaving the service request reference intact.
為了更新服務要求，回覆時請保留原文。
Best regards,
誠摯的祝福，
AMD Global Customer Care"
However, posters don't seem convinced. One user (roadhead) said he first had to do a fresh install of Windows 7 x64 Ultimate to get his card's driver installer stop crashing, proving that a clean install can have the exact same issue. Further, the poster on the receiving end of the email above (Fl00D) said:
然而，發文者並未被說服。一位使用者（roadhead）說，他不得不乾淨地重灌Windows 7 x64作業系統來解決顯卡驅動安裝程序中止、當機問題，然而卻證明完全乾淨的OS作業系統重灌與驅動安裝完全無用，完全一樣的問題仍然存在 。此外，發文者在回覆的電子郵件上（Fl00D）說：
"This Win7 update thing seems rubbish to me... several people solved the issue by raising the voltage, then I think it has nothing to do with Win7 update..."
“認為問題與 Windows 7更新有關對我而言簡直是胡說 ...有些人調高了電壓就解決問題，那很顯然我認為它與Windows 7更新沒有任何關係...”
Windows Vista and XP users are also experiencing problems so writing it off as a Windows 7 issue is definitely inaccurate.
Windows Vista和XP的用戶也遇到同樣問題，所以歸罪於Windows 7的問題肯定是錯的。
Users with AMD systems think it could be a memory addressing bug as changing the RAM from unganged to ganged mode seems to help. One poster says, "I think a lot of the problems people are having is to do with their system memory! Most people think we are crazy saying that!" While another says:
使用AMD系統的使用者認為它可能是記憶體位址的錯誤， 把RAM從unganged模式設置成ganged模式似乎可解決問題。有位發文者說，“我認為很多人的問題與系統記憶體有關！大多數的人認為我們在胡說八道！” 而另一位說：“這是個特例...我從未遇過這種系統記憶體問題，我不僅用了memtest86 +（至少通過4次測試）測試，還用了標準嚴苛的Prime95 Blen做測試，。
"Well that's peculiar... I have never had problems with my system memory and I have also tested it not only by memtest86+ (at least 4 passes) but by Prime95 Blend test which is a lot more demanding. My old Giga mobo could not handle the memory at 1600MHz and every time I ran Prime95 I got errors. Now with my new msi mobo even at 1600Mhz everything is absolutely prime95 stable. So no CPU rounding errors, no RAM errors. I suppose if setting the RAM to ganged mode REALLY solves the problems then there must be sg wrong with the drivers/Win updates etc etc. Maybe some sw bug which only occurs when memory is set to unganged. more demanding."
我的舊主機板無法支援1600MHz的記憶體，每次跑Prime95就會出現錯誤。現在我的新主機板有支援，就算在1600MHz的記憶體 ，跑prime95也是絕對穩定，因此，CPU和RAM不會出現錯誤。我想如果把記憶體設定為ganged模式就能解決問題，那麼問題就有可能會與驅動和Win 更新等等有關。也許只有當記憶體設定為更高標準得unganged模式時，軟體問題才會出現，。“
Yet more posters (including out tipster, jogob9) suggest it could be a mobo issue because although there are people using the same CPU and same card, not all of them are experiencing the problem.
然而更多的發文者（包括了tipster，jogob9）表示可能是主機板的問題，因為雖然有不少人使用相同的CPU和顯示卡，卻不是所有的人都有這問題。
Listed below are six possible causes that jogob9 gleaned from the problems he and everyone else is having:
下面是jogob9從他自己和大家所面臨的問題裡，整理出了六個可能的原因：
Some people who RMA their cards got new functional cards; which might mean that there is a huge amount of bad cards on the market. --- I think it is wrong, because as I have said before, a LOT of people did not have problems one day, and next it was hell.
＃1 – 壞卡：
有些人RMA了顯卡後拿到功能正常的顯卡，這可能意味著市場上有大量的壞卡。 --- 但我不這麼認為，因為正如我之前所說的，目前很多人可能覺得問題解決了，但未來可能會是個災難。
It is very possible and has happened often in the past that simply, some parts are not meant to be together. And as you can guess, the graphics card is usually the girl: causing problems with the guy (motherboard) and his deficient brother: the PSU. --- For the same reason than with #1, I don't think it is the problem.
＃2 – 硬體衝突：
不排除這可能性且在過去時有所聞。簡單地說，就是系統不相容。你可以這樣想，顯卡代表是女孩，和一個的傢伙（主機板）以及他有缺陷的的兄弟(電源) 出了問題。 --- 但同問題一的理由，我不認為這是問題所在。
A few people, including myself; have noticed improvement in system's stability by changing the "Ganged" feature on the BIOS, or by removing memory chips. It certainly is possible that the problem is memory related, but I think I can safely say that we have tried everything that possibly can be done with a memory chip , and it did not work!
＃3 – 記憶體問題：
少數人包括我在內，已經注意到藉由在BIOS裡更改“ganged模式”，或移除記憶體晶片，能改善系統的穩定性。顯然，這問題可能與記憶體有關，但我可以很有把握地說，我們已經試過一切可能與記憶體晶片有關的方法，但卻沒效！
Some think that the problem might be related to the OS used, which could make sense... But it has been tested by myself and others on: XP x86, XP x64, Vista x86, Vista x64, 7 x86 and 7 x64. Results: x86 versions seems a bit more stable in 3d, but crashes more often in 2d. XP is slightly better than Vista and 7, where I saw absolutely no difference. I tested each of these WITH windows updates done, and WITHOUT; without any change. --- In ALL case, the problem persists, so I doubt it is the OS.
＃4 –作業系統的問題：
有些人認為問題可能與使用的系統有關，這或許合理 ...但經由我和其他人的測試發現XP在X86與XP 在x64，Vista在X86與Vista 在x64，windows 7 在x86和Windows 7在 X64相比較的結果，x86版本在3D模式較穩定些，但經常在2D模式當機， XP則比 Vista和Windows 7稍微穩定些，在我看來則完全沒有差別。每一個系統測試我都有把Windows做更新，沒做其他任何的改變。 --- 種種測試下，問題仍然存在，所以我懷疑是系統的問題。
As I said before, some people got their system fixed for the moment by tweaking the voltage settings. It is possible that drivers included a voltage drop setting, perhaps to consume less energy, but it turned out that it made the system unstable. I believe it is a probable cause for the issue, but I still have doubts, because It did not change a thing for a lot of people, including myself.
＃5 - 電壓問題：
正如我之前所說，有些人透過調整電壓讓他們的系統得已暫時穩定。問題很有可能是因為驅動程式為了省電而自動降低電壓，這卻會使系統不穩定。我相信這是有可能的，但我仍就存疑，因為它沒有解決很多人的問題，包括我自己。
I have not seen anyone talking about it yet, but as you can read in the forums, I have noticed that sensors indicate that my card consumes INSANE amounts of power when loaded. Numbers that are so insane in fact that it becomes ABSOLUTELY certain that sensors are doing something wrong.
＃6 – 感應器的問題：
我還沒有看到有人提出這問題，但在論壇中有這樣的討論串。我發現當顯卡運作超載時感應器會判定它很耗電，眾多個案出現後就可以確定感應器確實是出了問題。
My first theory about it is that maybe sensors get insane values and try to "slow" the card, in order to get normal values. These major changes in voltage, core clock and memory clock can easily destabilize a card to a point where you get artifacting and even a lockup. This would also explain why we are experiencing so BAD performance. I have read everywhere, and I also have myself VERY BAD FPS in benchmark and games, FPS drops when playing, short freezes under windows, etc. When a graphics card downclocks itself (overclockers will know what I'm talking about) this is exactly what happens. --- What I like about this theory is that it FITS to the problem perfectly. It explains all kinds of bugs we can get! And even better, it is VERY easy to fix! If it is indeed the problem, ATI just has to check and repair sensors in the drivers, which takes very few time!
我第一個論點是，也許當感應器收到錯誤的值後，會試著要減緩顯卡，以獲取正常值。這些在電壓、核心時脈和記憶體時脈的改變，容易造成顯卡的不穩甚至當機。同時也解釋了為什麼會有如此糟糕的效能表現。到處都在討論，我自己也面臨同樣問題，在跑Benchmark和玩遊戲時，FPS分數會降低、視窗會停頓等等。而當顯卡自己降頻時（超頻者會知道我在說什麼），這就是問題的發生。 --- 我支持這個論點是因為它正好合理化了問題。它不僅解釋了所有的問題，而且很容易解決！如果問題確實是這樣，ATI 只要花點時間檢查和修復感應器的驅動程式就可以了！
My second theory is that the card does consume a lot of energy. Of course, not 4000W, but enough to trigger the same safety protocols as in theory #1, leading to the same effect. This can be caused by a corrupt function in drivers; for example: shaders, or memory managing. The corrupt function doesn't work, so it loops and tries again, but doesn't work, and tries again, and etc... Consequently, the card would need much more energy, because the GPU would be busy trying to do this non-working thing, and there we go. --- As in theory #1, this fits very well, but it would also mean that it could take a LOT of time for guys at ATI to find what part of the drivers cause the problem...
我第二個論點是，顯卡確實很耗電。當然，不需要 4000W，只要足夠啟動同理論一的安全協定就會導致同樣的結果。這可能是驅動裡的某些功能損壞，例如：著色器，或記憶體管理，因此GPU會耗費大量的資源不斷的去嘗試啟動這損毀功能，而這就問題所在。 ---同論點1，這種說法也非常合理，但也代表ATI 的工程師需要花很多時間去找出驅動的問題 ...
Long story short, no one has a clue what's wrong; people are RMAing their cards and getting a second faulty card back (*Bad card out, bad card back), while others are getting replacement cards that work just fine. One poster on the X-Treme Systems forums says NewEgg had no problems giving him a new card (*actually it’s a full refund, not a new card, see below) and suggests it's because the retailer knows there is a problem with the cards.
長話短說，沒有人對問題理出些頭緒，人們不斷RMA送修自己的顯卡，然後拿到第二張有同樣問題的壞卡（*送修一張壞卡，又換來另一張壞卡），或是用其他顯卡取代此卡。X – Treme System論壇上其中一位發文者說，Newegg無條件的換了張新卡給他（*實際上是先換另一張壞卡給他，然後才無條件全額退費，而不是換他一張新卡，見下文），並說明 Newegg網上銷售商已經知道這張卡有問題。
"Just sent my second XFX 5870 back to newegg today and theyre giving me a full refund for it. i let them know that many people are having major issues with these cards and they clearly must know it too. not sure what ill do when i get my money back, either buy a gtx 295 or just keep going with my trusty 4870 lol"
“今天我把第二張(*送修又拿到壞卡)XFX HD 5870送回Newegg，他們讓我全額退費。我告訴他們很多此卡的使用者都有同樣問題，而且很顯然地，他們也知道。不知道退我錢能做什麼？要買 GTX 295，還是繼續使用我信賴的4870 lol“
We contacted AMD and received the following response on Tuesday:
星期二我們(*Tom’s hardware)和AMD聯繫，收到以下回應：
"The answer I have received so far on this is that we (*AMD) are aware of forum posts relating to this issue. As with any issue of this kind, we are testing to determine under what conditions the issue manifests itself, at which point we will be able to determine how to fix the problem if it is related to the graphics card or driver."
“迄今為止所收到的回覆，我們（* AMD）知道論壇的討論串都是與此問題有關。對於任何這類問題，我們正在測試、了解在什麼樣的情況下問題會出現。在此同時，如果是與顯卡或驅動程式有關的問題，我們才能知道如何解決 “
We are still awaiting further details from AMD, which we will post on Tom's Hardware as soon as we get them.
我們(*Tom’s Hardware)仍在等待AMD進一步的消息，一旦有消息，我們將會發佈於Tom’s Hardware上。
If you've read this far, congratulations! It's a long news post but we feel it's something our readers need to be aware of.
如果你已經讀到了這裡，恭喜！這是一篇冗長的文章，但我們(*Tom’s Hardware)覺得有必要讓讀者們都了解、注意。
Big thanks to both Kewlguy and Jo_gobeil!
我要特別感謝Kewlguy和Jo_gobeil兩位！
[UPDATE] So after huge amounts of forum trawling, we're seeing the following model numbers crop up again and again: 4770, 4850, 4870, 5770, 5850 and 5870. The cards seem to be coming from all different companies; the following are the ones we've seen crop up more than a few times from different users: XFX, Sapphire, Diamond, ASUS and HIS .
[更新] 收集許多論壇的討論後，我們看到下面的型號不斷出現問題：HD 4770，HD 4850，HD 4870，HD 5770，HD 5850和HD 5870。問題卡卡似乎是來自許多不同的廠商，下面是我們從不同的使用者中統計出有此問題頻率較高的顯卡品牌：XFX，Diamond，ASUS和HIS 。
(*PS. User feedback “Not new news, but should have been addressed since October when these cards were released instead of stating that this problem only being acknowledged in January. AMD needs to step up their game to resolve these issues.”)
（*附註：使用者意見: “這不是新消息，自10月上市時就這問題已經被提及，不應發聲明說1月時才知道。AMD需要加緊腳步來解決這些問題。”）
